Refund Policy

At Circle13 Ltd, your satisfaction is our priority. We strive to deliver professional and discreet private investigation services tailored to your needs. If you’re not satisfied with the service you receive, we offer a limited refund policy within 24 hours of delivery.

Eligibility for a Refund

• ✅ Full Refund: If you’re not satisfied and contact us within 12 hours of receiving the completed service, you may be eligible for a full refund after internal review.

• ⚠️ Partial Refund: Requests made between 12 and 24 hours after service delivery may qualify for a partial refund (up to 50%), depending on the work completed and the nature of the concern.

• ❌ No Refund: Requests made after 24 hours of service delivery, or where the investigation was completed according to the agreed terms, are not eligible for a refund.

How to Request a Refund

To request a refund, please contact us at https://www.circle13.com/contact-us/ with:

• Your case reference number/email address

• A description of your concern

• Any relevant documentation (if applicable)

Each request is carefully reviewed to ensure fairness and service quality.